30-day money-back guarantee. If IceLull is not for you, email support@icelull.com within 30 days of delivery and we will refund you in full. No photos, no forms, no explaining yourself.
Do I need to send it back? For most refunds, no. Return shipping from the US to our fulfillment partner costs more than the product, so in the majority of cases we simply refund you and ask you to keep or pass on the item. If we do need it back, we will tell you and cover the return label.
Damaged or wrong item. Email us a photo within 7 days of delivery and we will ship a replacement immediately at no cost.
How refunds are issued. Refunds go back to your original payment method within 5–10 business days of approval. Your bank may take a few additional days to display it.
Order cancellation. You can cancel for a full refund any time before your order ships — usually within the first 24 hours. Email us as soon as possible.
Exceptions. For hygiene reasons we cannot resell returned items, but this does not affect your right to a refund under the guarantee above.